Welcome to Qutarumate Innovations! We're committed to providing you with exceptional customer support. Please read these terms carefully before using our services.

Free Support Period

During the first six (6) months, you're entitled to complimentary customer support. This includes:

• Technical Support: Resolving technical issues, bug fixes, and enhancing performance related to our services.
• Account & Billing Assistance: Helping with account setup, configuration, and addressing billing inquiries.
• General Inquiries: Answering service-related questions and offering product recommendations.

1. Paid Support Services

After the initial free period, continued support requires a paid subscription. This plan includes:

• Subscription Model: Available on a subscription basis with pricing details provided before the free period ends.
• Scope of Support: Covers technical issues, account management, and general inquiries. Premium plans offer priority support and dedicated account management.
• Payment & Renewal: Advance payment is required for paid support. Failure to renew may result in service suspension.
• Paid Features: Priority access to technical support, extended support hours, and advanced troubleshooting.

2. Technical Support Coverage

Support covers:

• Installation & Setup: Assistance with initial setup and configuration.
• Troubleshooting: Help with fixing technical errors.
• Software Updates & Patches: Installation of updates for optimal performance.

Limitations: Support is limited to issues directly related to our products/services. Issues from third-party modifications are not covered.

3. Account & Billing Assistance

We assist with:

• Account Services: Managing account details and updates.
• Billing & Inquiries: Resolving billing discrepancies and guiding plan changes.
• Billing Disputes: Disputes must be reported within 30 days for resolution within 10 business days.

4. Support Availability

Support is available via email during standard hours:

• Monday - Friday: 9:00 AM to 6:00 PM (local time).

Emergency Support: Available for critical issues outside standard hours, based on your service plan.

5. Customer Responsibilities

To ensure effective support:

• Provide accurate information about your issue.
• Maintain backups of your data as per our guidelines.

6. Limitations of Support

Support does not cover:

• Third-party products/services.
• Issues from unauthorized modifications or negligence.
• On-site technical support (unless specified in your paid plan).

7. Termination of Support

We may terminate support if:

• You violate this Agreement or other policies.
• Payments for paid services are overdue.

8. Modifications to this Agreement

We may update this Agreement, with changes communicated to you. Continued use of our services implies acceptance of the revised terms.

9. Contact Information

For questions or support, reach us at info@qutarumateinnovations.com.

By using our services, you agree to these terms.